FAQ

Our stylish clientele appreciates fashion-forward lingerie, beachwear and loungewear that combines comfort with sophistication. Whether you’re seeking perfectly fitted balconette bras, vacation-ready bikinis, or elegant dressing gowns, we cater to those who value curated collections with effortless global delivery.

We specialise in thoughtfully designed intimates and apparel, from minimiser bras that combine support with style to Brazilian knickers that offer that perfect fit. Each piece undergoes quality checks and ships in sustainable packaging, reflecting our commitment to both fashion and the planet.

Our full cup, half cup and balconette bras each offer different support and coverage. We recommend consulting our sizing guide (link) and remember we offer 15-day returns if the fit isn’t perfect.

Our bikinis and beachwear follow standard UK sizing. For Brazilian-style knickers, you might consider sizing up for a more relaxed fit. When in doubt, our customer service team at [email protected] can advise.

Absolutely! Many of our bras and knickers coordinate beautifully. Look for “Complete the Look” suggestions on product pages.

We accept Visa, MasterCard, JCB and PayPal for secure, hassle-free checkout.

Completely. We use industry-standard encryption and never store your full payment details on our systems.

Contact us immediately at [email protected] if your order hasn’t entered processing (1-2 business days). We’ll do our best to accommodate changes.

We offer effortless global delivery to most countries, excluding some remote areas and parts of Asia. Contact us to confirm availability for your location.

Choose between:
– Express Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
– Free Standard Shipping (orders over £50): EMS, 15-25 business days after dispatch

All orders process in 1-2 business days (excluding weekends). Delivery then takes:
– Express: 10-15 business days
– Standard: 15-25 business days
Note: These estimates exclude potential customs delays.

Some countries charge import fees – these are government charges beyond our control. We can’t predict or reimburse these fees.

We offer 15-day returns from delivery date. Items must be unworn with tags attached (for hygiene reasons, we can’t accept used lingerie or swimwear). Return shipping is at your cost unless the item is faulty.

Initiate returns through your Modish Dress Up account or contact [email protected]. We’ll guide you through our easy online process.

Refunds are processed to your original payment method within 5-10 business days of receiving your return at our Lancaster boutique.

You’ll receive a tracking link via email once dispatched. Alternatively, login to your Modish Dress Up account for real-time updates.

While rare, delays can occur – especially with international customs. Our team at [email protected] will personally assist in tracking down your package.

For style advice, order issues or any questions, email our Lancaster-based team at [email protected]. We typically respond within 24 business hours.